Front Desk & Admin Officer

Job Description

We are looking to hire an aspiring individual to contribute organizational and interpersonal skills as a Front Desk & Admin Officer providing exceptional administrative support, maintaining a welcoming front desk, and facilitating seamless daily operations.

Responsibilities:

• Provide information about the establishment, such as the location of departments or offices, employees within the organization, or services provided.
• Meet and greet persons entering the establishment, determine the nature and purpose of the visit, and direct or escort them to specific destinations.
• Operate telephone to answer, screen, or forward calls, provide information, take messages, or schedule appointments.
• Receive and resolve complaints from customers or clients.
• Maintain proper & orderly documentation/filing for all internal & external clients.
• Coordinate, sort, distribute, or prepare mail, messages, or courier deliveries.
• Schedule appointments and maintain and update appointment calendars.
• Supervision of Office Assistants in respect of janitorial services and drivers whilst maintaining the lobby or reception area.
• Taking messages and relaying them to the relevant departments/companies.
• Stationery Management (call cards, purchase of Stationery, ID Access etc.)
• Maintain office filing and storage systems.
• Monitor, order, and purchase office supplies.
• Take action to reduce costs that are focused on creating greater efficiencies, economies of scale, or better-quality resources for a project team, department, or business unit.
• Implement processes to provide quality customer service.
• Perform other duties and assignments as may be required.

Minimum Qualification/Experience:

• First degree from a reputable University
• Minimum of 1- 2 years cognate working experience in a similar role within a corporate

Personality Traits & Competencies:

• Ability to work in a fast-paced corporate environment.
• Ability to handle high-volume reception duties with strong organizational skills.
• Proven experience as a front desk representative, agent, or relevant position
• Knowledge of office management and basic bookkeeping
• Proficient in English (oral and written)
• Excellent knowledge of MS Office (especially Excel and Word)
• Strong communication and people skills
• Good organizational and multi-tasking abilities
• Problem-solving skills
• Customer service orientation
• Ability to work independently and under pressure.